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4-34 Automatic Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

Programming Steps

1. Press the ACD GROUP flexible button (FLASH 80, Button #11). The following message

displays:

2. Press the HOLD button. A confirmation tone sounds.

PrintACDGroupParameters

Description

The Print ACD Group command dumps the entire database as a permanent record which can

serve as a hardcopy of the database. The system baud rate must match that of the printer or

receiving device.

Programming Steps

1. Press the ACD GROUPS flexible button (FLASH 85, Button #12). The following message

displays:

2. To print data for the ACD Group Parameters, press the HOLD button. The following

message displays:

When the system finishes sending the requested information to the printer, a

confirmation tone sounds.

INITIALIZE ACD GROUP

PRESS HOLD

PRINT ACD GROUP

PRESS HOLD

PRINTING ACD GROUP

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