Vodavi XTS-IP Technical Information PDF herunterladen (Seite 385)

Automatic Call Distribution 4-19

Chapter 4 - Call Distribution - ACD/UCD

PC/ACD Baud Rate Display

Description

The XTS can provide PC/ACD Reporting output to the standard RS232C I/O ports on the MPB

or the optional SIU2 module connector(s). The baud rate is displayed as 150, 300, 600, 1200,

2400, 4800, 9600, or 19.2K baud.

Programming Steps

ThePC/ACDPortBaudRateisprogrammedusingFlash 15 baud rate assignments (refer to

“Baud Rate Assignments” on page 2-16. The LCD displays the current baud rate based on which

Port number is assigned to the ACD SMDR Port number. The following message displays:

DEFAULT … PC/ACD baud rate is set to 19.2K.

PC/ACD Interface Trace

Description

ThePC/ACDInterfaceTracefeatureisavailablewithoptionalsoftware.ThePC/ACDInterface

Trace provides a series of events trace output which is compatible with the Discovery ACD

reporting package.

Programming Steps

1. Press the DISABLE/ENABLE flexible button (FLASH 63, Button #1). The following

message displays:

2. Press the ENABLE/DISABLE flexible button.

LED On = YES (Enabled)

LED Off = NO (Disabled)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … ACD Event Trace is disabled (NO).

PORT BAUD

119.2K

ACD _ EVT _ TRACE I/O BAUD

YES 1 19.2K

1 2 ... 380 381 382 383 384 385 386 387 388 389 390 ... 625 626

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